EasyMigrate - Client Service Charter

As Registered Migration Agents we are bound by Code of Conduct under the Migration Agents Regulations.

At EasyMigrate Consultancy Services we are pleased to present our Client Service Charter. We commit ourselves to the provision of quality services to you.

This Charter is for you, if you want to:

• Apply for a visa for migration to Australia, Canada, New Zealand and other countries.
• Bring your family or employees to Australia. Canada, New Zealand and other countries
• Settle in these culturally diverse societies, or help others to do so.
• Become an Australian, Canadian or New Zealand citizen, or
• Travel in and out of Australia, Canada, New Zealand and other countries.

Our Commitment to High Quality Service

At EasyMigrate Consultancy Services we recognise the culturally diverse nature of the global society and of our clients. We provide our services without discrimination and irrespective of the clients country of birth, language, culture, race, religion or gender.

We will:

• Be informative, helpful and efficient in response to your enquiries.
• Continuously strive to improve our services.

You can expect us to:

• Deal with you courteously, sensitively and in accordance with the law.
• Take into account any special needs you identify.
• Answer your enquiries about our services with unambiguous and accurate information.
• Keep your information confidential and give you access to it, in accordance with the law.

Our Service Standards

We will:

• Send you application forms or general information within three working days of your request.
• Acknowledge the receipt of your application within three working days, giving you a file number, contact officers name and a contact telephone number.
• Acknowledge the receipt of additional information or documents within three working days, if you provide an e-mail address.

Help Us to Help You

To enable us to provide high quality service, it is essential that you:

• Give us accurate and complete information about yourself, your family and your circumstances.
• Inform us, (quoting your file number) if your circumstances change during the processing of your case - for example, if you change your address, marry, or have a child etc. Provide all documents within the specified time frames.